15-Day 100% Money-Back Guarantee
We want you to feel complete confidence in your gemstone investment. If for any reason your selected gemstone does not meet your expectations, return it within 15 days for a full refund.
Hassle-Free 3-Step Return Process
Notify Our Team
Contact us via email at trendchowk@gmail.com or WhatsApp within 15 days of receiving your parcel.
Free Insured Pickup
Our logistics partner will arrange a complimentary, fully insured pickup directly from your doorstep with a security seal pouch.
Inspection & Refund
Once inspected by our gemological lab, 100% of your payment is refunded to your original payment method within 3–5 business days.
Return Eligibility & Conditions
- Loose Gemstones: Must be in their original, undamaged, unaltered condition, accompanied by the original laboratory certificate and luxury display box.
- Custom Jewellery Settings: For gemstones customized into gold/silver rings or pendants at the customer's request, the gemstone value remains 100% refundable; only standard metal crafting/labor charges are non-refundable.
- Packaging: Ensure the laboratory certificate card is enclosed safely to avoid damage during transit.
Lifetime Exchange & Upgrade Policy
As your astrological requirements or life stages evolve, you may wish to upgrade to a higher carat weight or finer clarity grade. We offer a Lifetime 100% Value Exchange Program on natural certified gemstones against any higher-value purchase.
Inquire About Lifetime Upgrade →